Service Assurance

Yoocar Service Assurance offers a next generation AIOps-driven platform with AI assistant for monitoring IoV service.
This platform features a built-in large-model AI assistant, an intelligent ticketing management system, self-service portals, backend management gateways, and various advanced automated robotic tools, aiming to enhance service quality continuously and ensure high-quality IoV services.

Feature Highlights

  • Provides ticketing management system for AI tickets, manual tickets, and hybrid tickets.:
  • Provides automated robotic tools through chat tools or electronical sheets.
  • Provides service availability monitoring.
  • Built with knowledge repository to continuously evolve.‍

Key Advantages

  • Early problem detection and alert.
  • Timely problem resolution by utiliziing chat tool as Feishu, WeCom, Teams and DingTalk to provide automated customer service portal.
  • Ticket tracking and management system.
  • Service availability monitoring for network and CP/SP services.
  • Operations and maintenance service enhancemen.